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The Anatomy of a Non-Apology: Why "I’m Sorry You Feel This Way" Destroys Trust
"I am sorry you feel this way." It is a sentence most of us have heard, and for many, it is a phrase that carries a distinct, sharp sting. On the surface, it masquerades as an expression of remorse—a verbal olive branch intended to soothe a tense moment. Yet, in practice, it often serves as…
